Roofing Army
Privacy Policy

Effective Date: 12/16/2024

Roofing Army values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including via SMS, phone calls, emails, or through our website.

We may collect the following types of information when you interact with Roofing Army:

1. Personal Information

   • Name
   • Address
   • Phone number
   • Email address
   • Any other details you provide through forms, calls, or messages.

2. Usage Data

   • Information about how you interact with our website or communications, such as IP addresses, browser type, and pages viewed.

3. Communication Data

   • Your responses to SMS, phone calls, and email communications.

Roofing Army will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

By submitting this form and signing up for texts, you consent to receive text messages from Roofing Army at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. View terms & conditions.

The information we collect may be used for the following purposes:

• To provide and improve our roofing services.
• To communicate with you via SMS, phone calls, and emails about appointments, service updates, promotions, or inquiries.
• To send important notices, such as policy changes or reminders.
• To comply with legal obligations and resolve disputes.

By providing your phone number or email address, you consent to receiving communications from Roofing Army via:

• SMS
• Phone calls
• Emails

You may opt out of promotional communications at any time by following the unsubscribe link in our emails or by contacting us directly at office@roofingarmy.com or 248-326-2020.

We take reasonable precautions to protect your personal information. This includes using secure servers, encrypted communications, and industry-standard security practices. However, no system can be guaranteed 100% secure, and we encourage you to contact us if you suspect unauthorized use of your information.

Roofing Army does not sell or rent your personal information. We may share your information in the following circumstances:

• With third-party service providers who assist in delivering our services, such as payment processors or scheduling platforms.
• As required by law or legal processes.
• If Roofing Army merges with or is acquired by another company, your information may be transferred as part of the transaction.

You have the following rights regarding your information:

• To access, update, or delete your personal data, contact us at office@roofingarmy.com or 248-326-2020.
• To opt out of SMS, calls, or emails by replying "STOP" to any SMS or contacting us directly.
• To understand how we process your data and raise concerns with relevant privacy authorities.

Roofing Army’s website may use cookies to improve your browsing experience. Cookies help us analyze web traffic, customize our site, and deliver tailored content. You can disable cookies through your browser settings; however, doing so may affect website functionality.

For questions or concerns about this Privacy Policy or how we handle your information, you can reach us at:

Roofing Army
411 N Oxford Rd, Suite A
Oxford, MI 48371

Phone: 248-326-2020
Email: office@roofingarmy.com

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date. Please review it periodically to stay informed about our practices.

This Privacy Policy reflects our commitment to your privacy and ensuring a positive experience when you interact with Roofing Army.